Supporting Innovation Through Design

March 1, 2024

Making complex ideas easier to understand

New technologies often need to be explained to people with different levels of technical knowledge. Clear visual communication helps an audience understand what a product or process does, why it matters and what they need to do next.

Start with the audience’s questions

An engineer, an investor and an end user may need different explanations of the same idea. Decide what each audience needs to understand before choosing a format. A detailed diagram may suit one group; a short explainer or a simple comparison may work better for another.

Choose a visual structure that fits the information

A process diagram can show a sequence. A comparison can explain the differences between two options. A chart can reveal a pattern in data. Use the structure that helps readers make sense of the information, rather than adding graphics simply to decorate it.

Show the practical benefit

For example, an organisation explaining a new booking system could show the old and new journeys side by side. Highlighting the steps removed and the decisions users still need to make gives the audience something concrete to understand. This is an illustrative example, rather than a Stiwdio case study.

Keep the explanation accurate

Work with subject specialists to check labels, relationships and source data. Simplifying a message should preserve the detail people need to make an informed decision. Clear hierarchy and plain language can make information approachable without hiding its limits.

Connect the formats

Use a consistent visual language across presentations, reports, digital content and event materials. A connected system helps teams adapt an explanation for different audiences while keeping the core message clear.